New Public Management Essay Example | Topics and Well Written Essays - 5250 words

New Public Management - Essay Example This review will then investigate the observed impact of NPM on the health sector and the effects of adopting market-oriented concepts, as reported in a study conducted by the World Bank (p.13) Moreover, NPM will be a viable reference because it has been documented to influence the financial policies of many governments. Policy issues directly affect public institutions like hospitals because reduced funding restrictions - a reality in many countries and one of the benefits of the NPM approach - will ultimately have an effect at the operational level. That is, hospitals may be compelled to improve procedures and practices, especially in terms of resource allocation, but they must also strive to improve the level of customer satisfaction. The market orientation of the NPM model will be particularly helpful in this area. Thus, with NPM theories as basis, this review will proceed to investigate process level concepts that are also oriented towards efficiency (p.15), which include action research, clinical pathways, service redesign, and operations management. The final section (p.18) looks at several initiatives that aimed to improve operations and practices in hospitals and especially, in operating theatres. The sources cited in this review are summarized in Table 1. DisTable 1. Summary of Reviewed Literature Author/s Date Title Subject/Topic Baird 2004 The Global Influence of New Public Management: Case Studies from Africa Explains the use of NPM in several African countries, with special focus on the importance of capacity building, especially in developing countries where governance issues remain a major challenge. Barry-Walker 2000 The Impact of Systems Redesign on Staff, Patient, and Financial Outcomes Discusses the findings of a study introducing "inpatient bed consolidation" and "patient population reaagregation" in a U.S. hospital and how such change initiatives affect staff, patients, and financial performance. Borins 2000 New Public Management, North American Style Lists the characteristics of NPM and how it has influenced the governments of the U.S. and other developed countries in attempts to reform the public sector. Costello 2003 Action Research Provides a useful general reference for managers wanting to undertake action resarch, from planning to reporting. European Communities n.d. Increasing Institutional and Administrative Capacity Establishes the importance of institutional and administrative capacity in socio-economic development programmes, debating the impacts of NPM especially in developed countries. Khaleghian and Das Gupta 2004 Public Management and the Essential Public Health Functions Discusses attempts to improve the public sector and their impacts on providing health services, including adoption of NPM concepts. Mahaffey 2004 Optimizing Patient Flow in the Enterprise Explains how use of technology can enhance hospital operations and